Professional Summary

I am a dynamic and motivated leader with over 20 years of experience in information services and logistics, specializing in customer integration solutions. With a proven track record of enhancing customer experience through seamless integrations and managing systems that handle over a billion transactions annually, I bring a wealth of expertise to any organization.My expertise includes leading multiple high-performing agile teams, leveraging microservices architecture with continuous integration and continuous deployment pipelines. My goal is to inspire my teams to reach their full potential in a collaborative and inclusive environment, focusing on coaching, mentoring, and fostering continuous innovation and growth.As a data-driven decision-maker, I am passionate about leveraging technology to solve complex problems. I successfully manage a $10 million budget, optimizing resources, reducing costs, and planning for the future. My commitment to delivering results-based customer service and continuous improvement is unwavering.

Work Experience

Expeditors - Senior Manager
(2025 - Present)

  • Spearheaded the development and optimization of new systems infrastructure, retiring legacy systems to enhance customer integration efficiency, facilitating over a billion transactions annually.

  • Led cross-functional teams in implementing DevSecOps and agile methodologies, increasing system efficiency by 20% and reducing operational costs by 5%.

  • Cultivated a high-performance culture through continuous coaching and mentoring, increasing team productivity by 25% and fostering professional growth.

Expeditors - Manager
(2016 - 2025)

  • Pioneered customized integration solutions, consistently exceeding customer expectations by delivering exceptional onboarding experiences.

  • Directed multiple high-impact projects, ensuring on-time delivery and achieving a 90% success rate.

  • Developed and implemented comprehensive training programs, enhancing team skills and fostering a culture of continuous improvement.

Education

Washington State University

  • Bachelor of Arts in Management Information Systems

Certifications

  • Path Forward - Leadership Platform Course

  • Scaled Agile - Leading SAFe Agilist Certified