Professional Summary
Senior engineering leader with 21 years at Expeditors, running Connected Systems & Infrastructure — 50+ people across five global agile teams responsible for billions of annual B2B, EDI, and government connectivity transactions at 99.5%+ availability. Known for measurable delivery improvement, operational resilience under pressure, and building high-performance engineering organizations through deliberate team development and succession planning.
Key Achievements
- Owns the platform behind billions of annual transactions at 99.5%+ availability — spanning B2B integration, EDI, government connectivity, and service provider connectivity
- Reduced reactive workload (RTR) from 96% to 52% in one year through CI/CD pipeline buildout and test automation, reclaiming 44 points of team capacity for strategic delivery
- Delivered $465K in cost savings (38.4% reduction) through infrastructure optimization and operational discipline
- Improved ART Predictability from 79% to 90%; DORA scores of 9.47 and 8.2 across delivery teams
- Achieved and sustained zero critical and high vulnerabilities across the full portfolio
- First team in the organization to modernize application identity with Microsoft Entra ID
- Led incident command through a major cyber attack, achieving full recovery
- 21 years at Expeditors including 10+ years managing engineering managers across global locations
Work Experience
Senior Manager
2025 - Present
Expeditors
- Lead Connected Systems & Infrastructure — 50+ engineers, TPMs, and project managers across five global agile delivery teams including a Global Service Center in Chennai
- Sponsor security-first engineering across the portfolio; team maintains zero critical and high vulnerabilities and was first in the organization to adopt Microsoft Entra ID for application identity
- Led incident command through a major cyber attack, coordinating full cross-functional response and recovery
Manager
2016 - 2025
Expeditors
- Built and scaled the integration platform now responsible for billions of annual transactions at 99.5%+ availability, spanning B2B, EDI, government connectivity, and service provider integrations
- Reduced team reactive workload (RTR) from 96% to 52% through CI/CD automation and test coverage, reclaiming 44 points of sprint capacity for strategic delivery
- Delivered $465K in cost savings (38.4% reduction); improved ART Predictability from 79% to 90% and achieved DORA scores of 9.47 / 8.2
- Grew from managing a single engineering team to leading multiple engineering managers across global locations over a 9-year tenure