Professional Summary
Senior engineering leader with 21 years at Expeditors, running Connected Systems & Infrastructure — 50+ people across five global agile delivery teams responsible for billions of annual B2B, EDI, and government connectivity transactions at 99.5%+ availability. Known for driving measurable delivery improvement through DevSecOps culture and engineering discipline, leading with calm under pressure, and building high-performance organizations through deliberate coaching and succession planning.
Key Achievements
- Owns the platform behind billions of annual transactions at 99.5%+ availability — spanning B2B integration, EDI, government connectivity, and service provider connectivity
- Reduced reactive workload (RTR) from 96% to 52% in one year through CI/CD pipeline buildout and test automation, reclaiming 44 points of team capacity for strategic delivery
- Delivered $465K in cost savings (38.4% reduction) through infrastructure optimization and operational discipline
- Improved ART Predictability from 79% to 90%; DORA scores of 9.47 and 8.2 across delivery teams
- Achieved and sustained zero critical and high vulnerabilities across the full portfolio
- First team in the organization to modernize application identity with Microsoft Entra ID
- Led incident command through a major cyber attack, achieving full recovery with post-incident volumes exceeding pre-incident baselines
- 21 years at Expeditors including 10+ years managing engineering managers across global locations
Work Experience
Senior Manager
2025 - Present
Expeditors
- Lead Connected Systems & Infrastructure — 50+ engineers, TPMs, and project managers across five global agile delivery teams including a Global Service Center in Chennai, managing a leadership layer of team managers, architects, and project managers
- Drive DevSecOps culture across the portfolio: automated CI/CD pipelines, integrated security gates, blue-green deployments, and test automation that cut reactive workload nearly in half
- Manage a multi-million dollar cost center budget; oversee hybrid infrastructure of 250+ VMs across on-premises and an emerging Azure footprint supporting all customer and service provider connectivity
- Maintain zero critical and high vulnerabilities across the full portfolio; first team in the organization to adopt Microsoft Entra ID for application identity
- Led incident command through a major cyber attack, coordinating technical response, cross-portfolio communications, and stakeholder messaging simultaneously
Manager
2016 - 2025
Expeditors
- Built and scaled the integration platform now responsible for billions of annual transactions at 99.5%+ availability, spanning B2B, EDI, government connectivity, and service provider integrations
- Drove SAFe Agile adoption across the organization and improved ART Predictability from 79% to 90%; achieved DORA scores of 9.47 on change failure rate and 8.2 on recovery
- Delivered $465K in infrastructure cost savings (38.4% reduction) through VM consolidation, capacity rightsizing, and application optimization, finishing 24.9% under budget
- Grew from managing a single engineering team to leading multiple engineering managers across global locations over a 9-year tenure