Tom Irish

Tom Irish

Senior Manager

Engineering leader building the systems that keep global freight moving.

Seattle, Washington

Tom Irish

Professional Summary


Senior engineering leader with 21 years at Expeditors, running Connected Systems & Infrastructure — 50+ people across five global agile teams responsible for billions of annual B2B, EDI, and government connectivity transactions at 99.5%+ availability. Known for measurable delivery improvement, operational resilience under pressure, and building high-performance engineering organizations through deliberate team development and succession planning.

Key Achievements


  • Owns the platform behind billions of annual transactions at 99.5%+ availability — spanning B2B integration, EDI, government connectivity, and service provider connectivity
  • Reduced reactive workload (RTR) from 96% to 52% in one year through CI/CD pipeline buildout and test automation, reclaiming 44 points of team capacity for strategic delivery
  • Delivered $465K in cost savings (38.4% reduction) through infrastructure optimization and operational discipline
  • Improved ART Predictability from 79% to 90%; DORA scores of 9.47 and 8.2 across delivery teams
  • Achieved and sustained zero critical and high vulnerabilities across the full portfolio
  • First team in the organization to modernize application identity with Microsoft Entra ID
  • Led incident command through a major cyber attack, achieving full recovery
  • 21 years at Expeditors including 10+ years managing engineering managers across global locations

Work Experience


Senior Manager 2025 - Present
Expeditors
  • Lead Connected Systems & Infrastructure — 50+ engineers, TPMs, and project managers across five global agile delivery teams including a Global Service Center in Chennai
  • Sponsor security-first engineering across the portfolio; team maintains zero critical and high vulnerabilities and was first in the organization to adopt Microsoft Entra ID for application identity
  • Led incident command through a major cyber attack, coordinating full cross-functional response and recovery
Manager 2016 - 2025
Expeditors
  • Built and scaled the integration platform now responsible for billions of annual transactions at 99.5%+ availability, spanning B2B, EDI, government connectivity, and service provider integrations
  • Reduced team reactive workload (RTR) from 96% to 52% through CI/CD automation and test coverage, reclaiming 44 points of sprint capacity for strategic delivery
  • Delivered $465K in cost savings (38.4% reduction); improved ART Predictability from 79% to 90% and achieved DORA scores of 9.47 / 8.2
  • Grew from managing a single engineering team to leading multiple engineering managers across global locations over a 9-year tenure